Course Overview
Our Customer Care Training course is designed to provide you with the essential skills and knowledge to excel in customer service.
This course covers key aspects of customer care, including communication, problem-solving, and building customer relationships.
Enhance your ability to deliver exceptional customer service and improve customer satisfaction.
This is a 2-day (16 hour) course.
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Course Details
Description
The Customer Care Training course provides a comprehensive overview of effective customer service practices. Participants will learn how to handle customer inquiries, manage difficult situations, and create positive customer experiences
Objectives
By the end of this course, participants will be able to improve their communication skills, resolve customer issues efficiently, and enhance overall customer satisfaction.
Target Audience
This course is ideal for customer service representatives, support staff, and anyone who interacts with customers. It is suitable for all experience levels.
About Our Trainers
Our trainers are experienced customer service professionals with a deep understanding of effective customer care strategies.
They bring practical insights and real-world experience to help you master the skills needed to excel in customer service.
Course Curriculum
Introduction to Customer Care
Understand the importance of customer care and its impact on business success.
Effective Communication
Learn techniques for clear and empathetic communication with customers.
Handling Customer Inquiries
Develop skills to address and resolve customer questions and concerns effectively.
Problem-Solving and Conflict Resolution
Gain strategies for managing and resolving conflicts with customers.
Building Customer Relationships
Explore methods to foster long-term relationships with customers.
Customer Feedback and Improvement
Learn how to gather and utilise customer feedback to improve service quality.
Managing Difficult Situations
Acquire techniques for handling challenging customer interactions calmly and professionally.
Delivering Exceptional Customer Service
Understand the principles of delivering high-quality customer service consistently.
Pricing Information
Testimonials
Benefits and Outcomes
✅Enhance customer satisfaction by improving your service delivery skills.
✅Develop effective communication techniques to build rapport with customers.
✅Learn strategies for handling difficult situations and resolving conflicts.
✅Improve your ability to gather and utilise customer feedback for continuous improvement.
✅Gain practical skills to foster long-term customer relationships.
Why Veritern
At Veritern, we are a leading provider of negotiation training, helping professionals succeed in global business environments.
Our small class sizes ensure personalised attention, and our commitment to continuous improvement means you receive the latest and most effective Kanban practices.
Terms & Conditions, Data Protection
Terms & Conditions
Full refunds are available 15 business or more days before the scheduled event date. Cancellations made 10 or more business days before the event will be credited toward future events, however, no refunds will be issued. Rescheduling course attendance within 10 full business days or less will be subject to a transfer fee of 100€. No refunds or credits will be available for participants that fail to attend all days of the course. Substitutions will be accepted at any time prior to commencement of the course.
In the unlikely event that we need to cancel or postpone the course you will be offered your choice of a discount on a later course or a full refund.
If you would like to pay via invoice then please contact us on info@veritern.com.
GDPR
Certification Consent
Consent for your name and email address to be held by Veritern Nexus S.L. in the EU.
This consent includes email follow-up with supplementary course materials and communication with Veritern Nexus SL. Consent can be withdrawn at any time; however, the Veritern Nexus SL must store your personal data to maintain record of completing the course. If you have any questions please contact us on info@veritern.com.